At Kordia, we think of ourselves as an extension of our clients’ business, working with each to create a solution which delivers true results and ROI. But don’t take our word for it; simply judge us by the company we keep.
When our Clients call us, they speak to an engineer based here in New Zealand, not a far-flung help desk. Clients only ever deal with our experts; this means that faults are fixed by experts who are empowered to do so, right then and there.
We deliver a premium service to a limited number of Clients, not a process for thousands. As an individual and as a company, Clients matter to us and are not prioritised or categorised based on their monthly spend.
Our Clients want us to own the resolution of issues, so we do – we don’t shift blame or point fingers. Outages can and do happen and we understand how much they affect our Clients’ business.
Kordia has experience serving Clients with networks that are a matter of life and death, not just best efforts. Our systems’ resources are designed for life and death standards such as the Maritime Operations Centre in Wellington. This level of rigor extends to all our networks.
Our Clients have specialised requirements which demand customised solutions, not an out of the box fix. None of our Clients’ requirements are the same so solving difficult communications issues is what we do as a matter of course.
Our growing list of Clients also includes: Dominion Breweries (DB), Tegel, Bell Tea & Coffee, Dunedin City Council, Mediaworks, Department of Corrections, TVNZ, Armourguard, Auckland University of Technology and Cambridge Clothing.