When DB issued a formal RFP for a full service communications solution, Kordia and Vodafone knew that their newly signed partnership would be perfect for the job.
The joint solution included full-scale WAN services (Kordia OnKor) with internet, Avaya IP Telephony, Vodafone mobile and mobile broadband, beginning in November 2010.
Despite the physical complexity of the implementation across 16 sites as diverse as Mangatainoka, Greymouth, Timaru, Nelson and Otahuhu, DB CIO, Pam Nobbs, says the transition was so seamless, she hardly noticed it. "There were none of the usual hiccups normally associated with this kind of transition. We are now enjoying a higher level of service, improved performance and enhanced visibility of our network."
The two providers were able to review the services DB was using and 'right size' them, resulting in considerable cost savings and the removal of significant duplication, such as reducing the total number of desk phones from 366 to only 99.
With Kordia’s OnKor, DB now has the benefit of increased visibility and control of its network - network traffic can be prioritised according to business need, for example prioritising video conferencing over Facebook access. They can also now view real-time VPN network usage and bottlenecks resulting in a level of system knowledge and accessibility that was previously not available to DB.