Careers

Account Support Representative

Auckland |  Full Time  | Permanent

Kordia delivers business-critical technology and network solutions across New Zealand, Australia and the South Pacific. We specialise in the telecommunications, cyber security, broadcast and maritime sectors and have been delivering innovative and reliable solutions to customers for over 60 years. We have a strong presence Trans-Tasman with over 700 dedicated staff in the Kordia Group.
  
We are looking for an experienced, proactive and driven Account Support Representative to join the Kordia Sales & Marketing team.
  
Reporting through to the Head of Sales, this role will be responsible for:

• Account Management of a portfolio of smaller accounts including monitoring current service contracts and identifying new opportunities
• Working closely with the Account Managers on progress and issues regarding to the delivery of services to customers
• Providing Administration support to the sales team
• Document quality and control
• Resolving escalations and process improvements.

Ideally, you will have a minimum of 4 years’ experience in Administration. You will have a strong customer orientation with a desire to understand customers issues, find solutions and add tangible value to our customers.

You have a desire to achieve in sales and enjoy the sales process. You will hold an appropriate tertiary qualification(s) in Sales, Marketing, Business Administration or other and a knowledge of core business tools and systems. Strong experience with Word, Excel, PowerPoint, Outlooks, SharePoint and Mircrosoft CRM and an understanding of Basic Accounting.
  
We’re looking for an innovative thinker who relishes the chance to take ownership and is passionate about maintaining our reputation for outstanding customer service and reliable, innovative solutions.
  
Kordia offers exceptional opportunities to develop your career and as an employer of choice we pride ourselves on the quality of our team.
  
At Kordia, we believe every team member has a role to play in the overall success of the business.  Whether it is through our working relationships, technology or skills.  Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and expert.  If these values appeal to you, we can offer you an environment in which you will thrive.

How to apply
Along with your CV, please provide a cover letter that outlines why you believe you are a fit for this role and how your background meets our criteria.