Careers

Provisioning Engineer

Auckland |  Full Time  | Permanent

Kordia delivers business-critical technology and network solutions across New Zealand, Australia and the South Pacific. We specialise in the telecommunications, cyber security, broadcast and maritime sectors and have been delivering innovative and reliable solutions to customers for over 60 years. We have a strong Trans-Tasman presence with over 750 dedicated staff in the Kordia Group.

The Role:

We are seeking a Provisioning Engineer to join the Customer Enablement team based in Auckland.

In this role you will be responsible to provision, relinquish, design, configure, test and deploy Ethernet, IP and Voice related services and customer end equipment, ensuring services are built consistently at high quality in order for the company to deliver an exceptional customer service whilst keeping costs under control.
 
This role will report through to the Network and Security Consultant Team Leader and will play a key role in the successful design and implementation of customer solutions across a wide range of Kordia services based on various technologies.
 
More specifically, you'll be involved in the:

• Analysis and definition of customer requirements by working with the customer's technical or Kordia internal teams as required
• Preparing, designing, configuring, testing and managing Move, Add, Change and Disconnect orders (MACD’s) for Data (including Copper, Fibre, MPLS, Ethernet, radio) and Voice (including SIP) technologies and customer premise equipment
• Preparing and modifying configuration designs and scripts based on the official documentation and standards
• Remotely troubleshooting customer premise equipment and networking issues, including routing, bandwidth utilisation, latency, DNS, and other network access related problems
• Documentation, verification and implementation of changes.
• Internal integration testing, customer acceptance and migration testing.

The person:

We are looking for candidates who have a passion for good customer service along with the desire to grow professionally.

Ideally, you'll have

• Cisco certifications, CCNA as a minimum (CCNP and/or NSE4 a bonus)
• Solid networking experience along with hands-on experience with MPLS/IP networks
• Fundamental knowledge of Routing Protocols and Hardware Platforms including BGP, OSPF, RIP, EIGRP, TCP/IP, Cisco, Nokia, Fortinet, RAD
• Demonstrated experience with the various layers of a carrier’s infrastructure and services, from customer premise equipment to provider edge
• Strong planning, analytical and conceptual problem-solving skills
• Great communication and ability to delivery exceptional Kordia Experience

Why join us

Our mantra for our employees is to 'Engage, Inspire and Develop'

Internal career growth, particularly in the technology and customer enablement parts of our business is very prevalent and our retention rates and employee NPS is high.  

At Kordia, we believe every team member has a role to play in the overall success of the business.  Whether it is through our working relationships, technology or skills.  Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and experts.  If these values appeal to you, we can offer you an environment in which you will thrive.

To apply
 
Along with your CV, please outline to us why this role interests you and how your background, transferable skills and track record would make you the ideal candidate to take up this opportunity.