Maritime Operations Centre
Casting a wide net
In New Zealand, Safety of Life at Sea (or SOLAS) monitoring responsibility sits within the Maritime Operations Centre.
Responsible for the NAVAREA XIV area, the MOC is charged with receiving and responding to contact received from vessels within a pre-defined area that stretches:
From the equator to the South Pole
half way across the Tasman Sea,
and halfway towards South America.
This is a vast body of water; an area making up 12.5% of the earth’s total water surfaces and equating to 50-million square kilometers.
As such, the Maritime Operations Centre has a significant responsibility in its provision of services to the maritime industry.
Manned 24/7, the MOC provides meteorological information, navigational warnings and ionospheric predictions. But it also acts as the first point of call for emergency communication received via internationally designated call and reply distress frequencies.
Monitoring both HF and VHF bands in a SOLAS capacity, the MOC relays information to Search and Rescue authorities. Its priority is to ensure accuracy in communication, and speed of response.
With two Network Operation Centres right here in New Zealand, customer care means just that. So when you call us, you speak to a local, not a call-centre operator thousands of miles away. In fact, 75% of issues are resolved by the person who answers your call. Now that’s real customer support