If you phone us, we don’t put you through to some remote call centre based overseas. Kordia’s engineers work alongside the sales team and, as a result, you get instant access to the right people who can answer your questions, and fast. In fact, 75 percent of all technical queries are resolved by the person who first answered the phone. It’s this level of service, combined with our in-depth knowledge of business-critical services, that enables us to be trusted experts to our customers.
Clients regularly refer to our engineers, project managers, and salespeople as “experts”, “trusted advisers”, “our secret weapon” and more.
We know every business faces unique challenges, and that your definition of ‘mission-critical’ may not be the same as ours. When you work with Kordia, you work with a team of experts who are committed to ensuring your business has the right technology behind it to succeed.
Not just now, but in the future. Our philosophy is simple. We listen to our customers, we engage with them, and we always strive to exceed their expectations. We call this the Kordia Experience, or ‘TKE’. We genuinely care about our customers, so it’s no surprise our NPS score regularly sits at an average of 50+.
For any business downtime is a word nobody wants to hear, and that’s why network reliability is so crucial. Kordia operates a network that spans the length and breadth of the country – from Kaitaia to Invercargill and the Chatham Islands - monitored 24/7 365 days per year from our National Operations Centre (NOC) and serviced by our own in-house team of field technicians and engineers.
Our simple and scalable network infrastructure makes it easy for our customers to add services and applications without complex upgrades or design changes. Kordia also has handovers with all the major access providers, as well as connections into all the major data centres and a number of global destinations.
When you work with Kordia, you automatically tap into the expertise of a team of more than 700 individuals – all of whom are passionate about technology. From technicians and engineers, to network architects, security analysts, cloud migration experts and more.
This team works collaboratively with our customers to ensure they are getting the most out of their technology, that the right fail safes and backups are in place, and that they are operating in a way that meets any legal requirements – particularly when it comes to data privacy. From the design and build of complex communications systems, to activating IoT solutions in orchards, and offering greater visibility with SD-Wan – our team has done it all.