Kordia, a provider of mission-critical technology solutions and services, today announced it has been appointed as one of only five Managed Services Partners worldwide by Dialpad, the leading AI-powered communications and agentic platform. The partnership will give New Zealand organisations greater access to Dialpad’s AI capabilities to enhance customer engagement and streamline service operations.
The new development will see Kordia extend its support and service offerings around Dialpad, delivering an even stronger value proposition to help Kiwi businesses enhance customer engagement by transforming their service or call centre to deliver a blend of digital self-service and human-led assistance.
As a Managed Services Partner, Kordia will provide local setup, integration, and around-the-clock support for Dialpad, helping businesses deploy faster and deliver consistently high-quality customer experiences.
The combination of Dialpad’s real-time, agentic AI platform that is redefining business communications, and Kordia’s trusted local service, means New Zealand organisations can enjoy a highly reliable, secure and future-ready solution designed to enhance their customer experience.
Murray Goodman, Senior Product Manager at Kordia, says the move acknowledges the strength of the existing relationship between Dialpad and Kordia, while also unlocking new opportunities for growth.
“Kordia has worked successfully with Dialpad to bring AI-powered unified communications solutions to market, and we are very pleased to be taking the next step in our partnership,” said Goodman.“
By adding managed services to Dialpad’s platform, we can deliver seamless onboarding, integration and local support for our customers. This translates directly into better outcomes for our customers and their frontline staff. The Kordia team is well placed as their local support team to ensure they can fully leverage Dialpad’s AI capabilities to manage voice communications more effectively and improve the quality of customer interactions.”
Goodman says the solution has been particularly well received in industries where customer engagement and quality service are central to success.
“Since adding Dialpad to our portfolio four years ago, we have seen strong and immediate demand, especially from organisations with customer services teams. Industries such as healthcare, travel and insurance have quickly recognised the benefits of AI-driven sentiment analysis and transcripts, which give teams actionable insights that can significantly improve customer satisfaction. By wrapping these solutions in Kordia’s managed services and network reliability, we are enabling organisations to embrace the benefits of Dialpad with confidence.”
Benjamin Relf, Dialpad’s Country Lead for New Zealand, says the company values the strength of its relationship with Kordia and sees the new partnership status as an important milestone.
Dialpad’s agentic AI platform is transforming how businesses communicate — combining real-time intelligence, seamless human handoffs, and unified analytics across every channel,” said Relf. “Partnering with Kordia means New Zealand organisations can access that innovation locally, backed by trusted expertise and 24/7 support."
The relationship between Kordia and Dialpad has already delivered success, with Kordia naming Dialpad Australasia Partner of the Year 2023. Beyond its role as a solution provider, Kordia is also the New Zealand SIP and calling provider for every local Dialpad implementation, making its involvement in the platform both broad and deep.
Looking ahead, Goodman believes the demand for AI-driven communication platforms will continue to grow, particularly as businesses place increasing emphasis on customer experience as a differentiator.
Supporting New Zealand’s AI-powered customer experience future
“Elevating our Unified Communications portfolio with an improved Dialpad offering is a natural step given our focus on evolving our connectivity and digital solutions with new technologies like AI and automation,” continued Goodman. “From implementation and onboarding right through to ongoing optimisation, customers can be assured of a seamless experience that brings together world-class technology with local expertise and support. It is a partnership that reflects the future of business communications and one we are excited to develop further.”
Learn more about Dialpad solutions offered by Kordia here: https://www.kordia.co.nz/voice/cloud-calling-dialpad
About Kordia
Kordia is a leading provider of innovative technology solutions. For more than 65 years, we’ve been keeping New Zealanders and their businesses stay safe, connected, and prepared for the future. We work across New Zealand, Australia, and the Pacific, delivering mission-critical technology in cloud, cybersecurity, broadcasting, maritime communications, critical communications infrastructure, and more. Backed by a team of 480+ experts, we’re trusted by some of New Zealand’s biggest organisations to keep them and their customers protected. We’re proudly Kiwi-owned and here to help NZ Inc create, innovate, and grow. Learn more at www.kordia.co.nz
About Dialpad
Dialpad is the AI-first communications and agentic platform defining the next era of business conversations. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide, including Randstad, Nasdaq, Express Scripts, T-Mobile, Motorola Solutions, Tractor Supply, and Texas Roadhouse. Backed by Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile, and OMERS, Dialpad is leading the Agentic AI revolution.