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Work from anywhere with Dialpad

Artificial Intelligence-powered cloud calling.

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#workfromanywhere with Dialpad

Dialpad is an artificial intelligence-powered cloud calling platform targeted at businesses ranging from small SMBs to global, enterprise organisations. It covers voice, video, messages and meetings and works on devices you and your team already use every day, so it’s designed to let you #workfromanywhere.

Ideal for businesses in service-related industries, Dialpad's voice intelligence (VI) allows organisations to be more efficient in their day-to-day communications and learn more from customer conversations. From automating note-taking to detecting customer sentiments, VI is propelling enterprise communications into the future.

Kordia is the exclusive SIP / calling provider for Dialpad in New Zealand. 

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Improved customer experiences, enabled by AI

Dialpad’s new Agentic AI assistant is designed to make customer service faster and more efficient. Working across voice and digital channels, the assistant resolves everyday requests while seamlessly handing more complex conversations to a person when required.

By managing routine interactions like scheduling appointments, providing order updates and handling customer follow-ups, the assistant allows teams to focus their time where it adds the most value while helping customers receive faster, more consistent support.

one login, one app and one source of data

Simplified communications.
Reduced costs.

Consolidate multiple communications solutions across calling, messaging, video meetings and contact centre solutions into a single unified application to simplify your communications tech stack.

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Improved Productivity
Streamline workflows in business communications and customer engagement with an all-in-one mobile solution offering rich communication and collaboration features for enhanced efficiency. Achieve seamless workflows through integrations with key business applications like Google, Microsoft, and Salesforce. Quickly access meetings via a browser without any downloads.
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Single Plain of Glass
Gain comprehensive visibility into all business areas through a single portal for internal and external communications. Benefit from streamlined operations with a single vendor, bill, and contract for all team and customer communication modes. Enjoy a fully integrated stack for Unified Communications and Contact Centre, ensuring all data and solutions are consolidated on one platform.
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Happier Customers
Use Dialpad’s advanced coaching tools, including AI Customer Satisfaction Score and Real-Time Assist cards, to identify training opportunities and improve customer satisfaction. Automatically route calls to the right agent based on skillset and availability. Empower supervisors with live call monitoring, real-time dashboards, and reporting capabilities to manage agent activity and performance effectively, enhancing response times and first contact resolution.
Kodia-icon 56
Improved Productivity
Streamline workflows in business communications and customer engagement with an all-in-one mobile solution offering rich communication and collaboration features for enhanced efficiency. Achieve seamless workflows through integrations with key business applications like Google, Microsoft, and Salesforce. Quickly access meetings via a browser without any downloads.
Kodia-icon 83
Single Plain of Glass
Gain comprehensive visibility into all business areas through a single portal for internal and external communications. Benefit from streamlined operations with a single vendor, bill, and contract for all team and customer communication modes. Enjoy a fully integrated stack for Unified Communications and Contact Centre, ensuring all data and solutions are consolidated on one platform.
Kordia-icon 84_user-check
Happier Customers
Use Dialpad’s advanced coaching tools, including AI Customer Satisfaction Score and Real-Time Assist cards, to identify training opportunities and improve customer satisfaction. Automatically route calls to the right agent based on skillset and availability. Empower supervisors with live call monitoring, real-time dashboards, and reporting capabilities to manage agent activity and performance effectively, enhancing response times and first contact resolution.
Dialpad enabled by Kordia, has made communication for our business incredibly easy. With its growing host of modern features, intuitive interface and straightforward setup we are providing a better experience for our customers and our team members love it.
Kieren Bainbridge
IT Manager, Sealink
Dialpads Advanced features

Valuable insight for ongoing business improvements
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Simple
Dialpad's solution enables fast setup, hassle-free deployment, and easy ongoing user management.
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Intelligent
Dialpad’s platform delivers AI across every employee and customer experience. Get real-time transcriptions, live agent coaching, sentiment analysis, and so much more.
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Integrations
Dialpad pairs perfectly with all the apps you love like Salesforce, Zendesk, Teams, Google Workspace and more.
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See Dialpad in action

Meet with a Dialpad specialist to discover how Dialpad can improve your team's communication and efficiency with a personalised demo, walking you through the platform's features and how they address your specific needs.
Related Resources

Continue learning about Dialpad
Resource - Dialpad-min
Product Brochure
Dialpad by Kordia
Truly unified communications with one workspace for all your teams. Underpinned by Kordia - the exclusive SIP / Calling provider for Dialpad in New Zealand.
Download the Brochure
Resource - Unified Comms
Guide
10 Benefits of Unified Communications
This guide outlines 10 Unified Communications benefits to help you make the best deployment decision for your needs.
Download the Guide

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